Auteur/autrice : Luna Dekker | Tenzing

Change management
Expérience client
Points de vue
RH & Expérience collaborateur
Stratégie & Innovation
Transformation responsable
Vie interne

Points de vue

Partie 2. Le Change Management, l’inchangé qui se réinvente enfin

Change management

Il est grand temps de dépoussiérer cet inconditionnel de la transformation pour l'adapter aux enjeux…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker26 mai 2020

Points de vue

Partie 1. Le Change Management, l’inchangé qui se réinvente enfin

Change management

Il est grand temps de dépoussiérer cet inconditionnel de la transformation pour l'adapter aux enjeux…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker12 mai 2020

Points de vue

Les Communautés Client S1. Ep6. CX

Expérience client

L’importance de faire de l’expérience client un enjeu stratégique de performance n’est plus à prouver.…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker26 novembre 2019

Points de vue

Interview croisée : Personae S1. Ep2. CX

Expérience client

3 praticiens chevronnés de l’expérience client, Prisca Gillet (P.G.), experte métier en mutuelle et représentante…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker18 septembre 2019

Points de vue

La symétrie des attentions S1. Ep.4 CX

Expérience client RH & Expérience collaborateur

quand l’expérience collaborateur devient enfin le reflet des ambitions de l’expérience client.Le lien entre performance…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker16 septembre 2019

Points de vue

Les écueils à éviter S1. Ep1. CX

Expérience client

La réinvention des parcours client est une science en construction et le passage de la…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker16 septembre 2019

Retours d'expérience

Recette d’une innovation récompensée …

Expérience client

Mais finalement, ce sont nos clients qui en parlent le mieux : Click the edit…

<img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' data-srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Luna Dekker' src='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/e00cd499254801425d75e6c3c80b7abf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Luna Dekker23 avril 2019

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