Auteur/autrice : Pathum Bila-Deroussy | Tenzing

Change management
Expérience client
RH & Expérience collaborateur
Stratégie & Innovation
Transformation responsable
Vie interne

Points de vue

Mieux communiquer : l’un des défis de l’assurance pour améliorer la relation client

Expérience client

Article écrit par Clarisse Hayot.Mise en exergue lors de la crise du COVID19, la communication…

<img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Pathum Bila-Deroussy24 novembre 2020

Points de vue

Le crédit immobilier : les nouveaux rôles de la banque

Expérience client Stratégie & Innovation

Article co-écrit avec Nicolas Malpertuy.Le crédit immobilier constitue une offre particulière pour les banques. Bien qu’il ne soit…

<img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Pathum Bila-Deroussy9 juin 2020

Points de vue

Les tribus : un levier au service de l’orientation client S1. Ep7. CX

Expérience client

Les entreprises ont désormais démocratisé et déployé avec succès les nouvelles méthodes agiles et créatives…

<img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Pathum Bila-Deroussy8 décembre 2019

Points de vue

Réinvention des parcours clients S1. Ep3. CX

Expérience client

L’orientation client est un enjeu stratégique pour les entreprises. La révolution digitale transforme les modes…

<img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Pathum Bila-Deroussy15 octobre 2019

Points de vue

Industrialiser l’innovation centrée client : Parcours vs Processus

Expérience client Stratégie & Innovation

Ce n’est plus uniquement le produit, ce n’est plus uniquement le service, c’est l’expérience ! Expérience…

<img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' data-srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' height='70' width='70' data-src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' class='avatar avatar-70 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Pathum Bila-Deroussy' src='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/6560da3ee9d0c5020923b9b4bfd2f98f?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Pathum Bila-Deroussy14 novembre 2018

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